At 399, we believe that online gaming should always remain a form of entertainment. It should never become a source of financial pressure, anxiety, or conflict in your life. That is why responsible gaming is not just a page on our website. It is built into the way 399 operates from the ground up.
We understand that for most players in Bangladesh, gaming on 399 is a way to relax after a long day, enjoy some excitement, and maybe win a little extra. That is exactly how it should be. But we also know that a small number of players may develop unhealthy habits over time. When gaming stops being fun and starts causing problems, that is when 399 steps in with tools and support to help you regain control.
Every player on 399 has access to a full set of responsible gaming tools. You do not need to ask permission to use them. You do not need to explain yourself. These tools are available in your account settings right now, and you can activate them whenever you feel the need. 399 designed these features because we genuinely care about the people who use our platform.
Gaming is entertainment, just like watching a movie or going out with friends. You set a budget for those activities, and you should do the same when you play on 399. The moment you start spending money you cannot afford to lose, or chasing losses hoping to win it back, gaming has crossed the line from fun to problem.
In Bangladesh, many of our players on 399 use bKash, Nagad, or Rocket for deposits. These mobile wallets make transactions fast and convenient, which is great. But that convenience also means it is easy to deposit more than you planned if you are not careful. That is exactly why 399 offers deposit limits. You set the cap, and the system enforces it. No exceptions, no overrides.
Responsible gaming on 399 is not about telling you to stop playing. It is about giving you the power to decide how much time and money you want to spend. You are in charge. 399 just provides the tools to make sure your decisions stick.
If you recognise any of these patterns in yourself, it may be time to use the responsible gaming tools on 399.
Do you spend more money on gaming than you originally planned?
Setting a deposit limit on 399 can help you stick to your budget.Do you feel anxious or irritable when you are not playing?
Consider taking a break using the cooling-off feature on 399.Do you chase losses by depositing more after a bad session?
This is a common warning sign. 399 deposit limits prevent this cycle.Has gaming affected your relationships or daily responsibilities?
Self-exclusion on 399 gives you the space to reset and refocus.Do you borrow money to fund your gaming activity?
This is a serious sign. Please contact 399 support for immediate help.Every tool is free, instant, and available directly in your 399 account settings.
Set daily, weekly, or monthly deposit caps on your 399 account. Once you hit the limit, no more deposits are accepted until the period resets. You control the amount.
399 can notify you after a set period of continuous play. Choose 30 minutes, 1 hour, or 2 hours. The reminder pops up so you can decide whether to keep playing or take a break.
Need a short break from 399? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, you cannot log in or place any bets on the platform.
For longer breaks, 399 offers self-exclusion for 6 months or 1 year. Your account is fully locked during this period and cannot be reopened early under any circumstances.
Set a maximum amount you are willing to lose in a day or week on 399. Once the limit is reached, the system blocks further gameplay until the period resets.
Review your full gaming history on 399 at any time. See your deposits, withdrawals, bets, and session durations. Awareness is the first step to staying in control.
It takes less than a minute. No approval needed.
Visit 399 and sign in with your username and password. If you do not have an account yet, you can create one in under a minute.
Navigate to the settings section of your 399 profile. You will find a dedicated "Responsible Gaming" tab with all available tools.
Select the tool you want to activate on 399. Set your deposit limit, loss limit, session reminder, or exclusion period. Confirm your choice.
Once activated, your limits on 399 are enforced instantly. Reducing a limit takes effect right away. Increasing a limit requires a 24-hour waiting period for your protection.
Simple habits that keep gaming fun and stress-free.
399 is strictly for adults aged 18 and above. We take underage protection seriously.
399 does not allow anyone under the age of 18 to create an account, deposit funds, or play any game on the platform. During registration, we collect your date of birth and may request identity verification to confirm your age. If 399 discovers that a minor has gained access to the platform, the account will be immediately closed and all funds returned.
We also encourage parents and guardians to take steps to prevent minors from accessing gaming platforms like 399. If you share a device with younger family members, consider using parental control software to block access to gaming websites. Keep your 399 login credentials private and never let a minor use your account.
If you believe that a minor has created an account on 399 or is using someone else's account, please contact our support team immediately at [email protected]. We will investigate and take action within hours. Protecting young people is a responsibility that 399 takes very seriously, and we appreciate your help in keeping the platform safe for everyone.
If gaming is no longer fun, reach out. Our team is available 24/7 and treats every conversation with complete confidentiality.
Contact 399 support at [email protected] any time. Whether you want to set limits, take a break, or just talk about your concerns, we are here to help without judgement.